Send an order. We handle the rest.
Your practice sends a signed Patient Pay Direct order. BellaVita verifies it, takes payment from the patient by phone, and ships within 48 hours of payment. Your practice is never billed.
- Ships within 48 hours of payment
- Patient pays BellaVita directly
- Your practice is never billed
- ReceivedSigned order sent by the practice
- Order verifiedProduct, strength, directions and quantity checked
- Patient called and paidCard payment taken by phone, receipt emailed
- PackingThe 48-hour shipping window has started
- ShippedTracking link emailed to the practice
- DeliveredOrder closed
How it works
Each step has one owner. The patient’s only part is paying BellaVita on the phone. They never sign in or see this system.
- Practice
Send the order
Choose the ordering provider, enter the patient’s details and upload the signed order. You get an Order ID by email.
- BellaVita
Verify the order
We check the product, strength, quantity, directions and signature. If anything is missing, you get an “Action needed” email.
- BellaVita
Call the patient
We confirm the shipping address and take the card payment by phone. The patient gets an emailed receipt.
- BellaVita
Pack and check
The order is labeled exactly as ordered and double-checked before it is sealed.
- BellaVita
Ship within 48 hours
Orders ship within 48 hours of payment, and your practice is emailed the tracking link.
- Practice
Track and refill
Sign in to see every order’s progress and tracking, and send a refill in one click.
For practices
Sending an order takes about a minute. BellaVita handles the patient call, payment and shipping.
- Have the signed order ready. A PDF reads more clearly than a photo or screenshot and speeds up verification.
- Enter the patient’s mobile number and email. We use them to call the patient and to send the payment receipt.
- Submit and keep the Order ID. It arrives by email. Use it for any follow-up with BellaVita.
Include the full directions, strength and quantity on every order. Missing details put an order on hold.
Send a Patient Pay Direct order
Fill in the patient’s details and upload the signed order. Signed-in users can also place orders from their dashboard.
FAQ
For partner practice staff.
Do patients need an account?
No. Patients never sign in. BellaVita calls them to take payment, and they get an emailed receipt from our payment provider.
Is our practice billed?
Never. The patient pays BellaVita directly, so there are no invoices or statements for your practice.
How do refills work?
Sign in, open the order and choose Refill. The patient’s details are filled in for you; upload a new signed order and submit. Each refill is a new order linked to the original.
How will we know where an order is?
Sign in to see each order’s progress and tracking. We also email you when an order needs something from you and when it ships.
What if something is missing from an order?
We put the order on hold and email your practice “Action needed” with the Order ID. Reply to that email or sign in to see the order.
Can we send an order without signing in?
Yes. Use the form on this page. Orders sent while signed in are added to your practice’s dashboard automatically.
Questions about an order?
Contact BellaVita with the Order ID and we’ll take it from there.